Shipping Policy

Last updated: 12 October 2026

At ELYSN, we aim to make your shopping experience simple and reliable. Please read our shipping policy before placing an order.

1. Shipping Locations

ELYSN will ship to the locations available at checkout. Please check whether your address is serviceable before placing your order.

2. Order Processing

Orders are processed after successful payment confirmation, or confirmation of a cash-on-delivery order if that option is offered at checkout.

Processing times may vary depending on order volume, product availability, weekends, and public holidays. Any specific processing estimate displayed on our website should be treated as the applicable estimate for that order.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Any free-shipping offer will be subject to the conditions stated in that offer.

4. Estimated Delivery

Estimated delivery times, where displayed, are indicative and may vary depending on your location, courier service, weather conditions, public holidays, or other logistical circumstances.

We will share tracking information when it is available from our delivery partner. Delivery dates are not guaranteed unless expressly stated.

5. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact number.

If an order cannot be delivered because the address or contact details are incorrect, or the recipient is unavailable, the courier may attempt redelivery or return the parcel to us. Any additional shipping charges or further action will be handled in accordance with the circumstances and applicable law.

6. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, please contact us with your order number and relevant details. We will review the issue and coordinate with our delivery partner where appropriate.

This policy does not limit any remedies available to you under applicable law.

7. Tracking Your Order

If tracking is provided for your shipment, you can use the tracking link or details shared with your order confirmation or dispatch notification.

8. Contact Us

For shipping-related questions, please contact us through the details listed on our Contact Us page.